Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Larry Walter

Larry Walter

February 20, 2026

5  out of  5
rating by Larry Walter
"I have always gotten great responsiveness from this agency and State Farm. When my new car was sideswiped by a school bus while the car was parked, they guided me along the way in filing my claim and were always available for consultation while the claim was being processed."
Profile photo of nilaja ledford

nilaja ledford

February 20, 2026

5  out of  5
rating by nilaja ledford
"Excellent Customer Service
Quick turnaround
Knowledgeable"
We responded:
"Thanks for trusting us to protect your auto and home insurance needs! We're just a call, text, or email away if you need anything else and look forward to continuing to serve you!"
Profile photo of TJ Lenarcik

TJ Lenarcik

February 19, 2026

5  out of  5
rating by TJ Lenarcik
"Excellent service Katelyn Hand is very knowledgeable thoughtful and extremely knowledgeable and super helpful has been my favorite Insurance Company I have ever dealt with and I'm going to continue to be one of their customers.... thank you so very much Katelyn Hand for your extremely professional help"
We responded:
"Thank you so much for your kind words! We truly love helping our customers, and it’s wonderful to know you feel supported and valued. We’re grateful to have you as part of our insurance family and look forward to being here for you for many years to come!"
Profile photo of Lee Recchia

Lee Recchia

February 17, 2026

5  out of  5
rating by Lee Recchia
"Katelyn is always very helpful, willing, and available to explain any of my questions. I’m very happy to be doing business with her. Thank you!"
We responded:
"Thanks for the review and supporting our small business, Lee! It's important to us that our clients understand their coverage options and feel empowered to make decisions. We're always here if you have additional questions! "
Profile photo of Tammy Burch

Tammy Burch

February 16, 2026

5  out of  5
rating by Tammy Burch
"My experience with this team has been great. Very service oriented, quick to follow up on items and extremely thorough! Appreciate their value for customer service."
We responded:
"Thanks for the feedback, Tammy! Client care and happiness is so important to us, so it’s nice to hear your experience reflects that. We’re always here if you need us :) "
Profile photo of Andrew Strittmatter

Andrew Strittmatter

February 14, 2026

5  out of  5
rating by Andrew Strittmatter
"This office and Mrs Hand’s team is top notch. They have helped me secure insurance personally and for my business with ease. State Farm is my new family and look out for me and my family. Thank you so much!"
We responded:
"Thanks for the kind words and entrusting us with your business, home, and cars. We’re happy to have you a part of our State Farm family and look forward to serving you for many years to come! "
Profile photo of Lisa DARFLER

Lisa DARFLER

February 11, 2026

5  out of  5
rating by Lisa DARFLER
"They are so friendly , helpful and knowledgeable. Thankyou so much for always answering my questions and helping with my concerns . I’d give 6 stars of if I could ⭐️"
We responded:
"Aw, thanks Lisa! We love having you as a client and appreciate your trust in us. Always here if you need anything :)"
Profile photo of Chris Douglas

Chris Douglas

February 5, 2026

4  out of  5
rating by Chris Douglas
"I have had a good experience while using this particular agency for at least 7 years now even with me not living in the same city/county as the office anymore I still recommend them."
We responded:
"Thank you so much for your continued trust and loyalty over the past seven years! We truly appreciate your recommendation and are glad to hear that our services have met your needs, even from a distance. It’s always our goal to provide reliable and convenient insurance solutions, and your feedback means a lot to our entire team. Please don’t hesitate to reach out if you ever need anything—we’re here to help!"
Profile photo of Tasha

Tasha

January 30, 2026

5  out of  5
rating by Tasha
"Called to get a quote for two vehicles and rental insurance. Was fed up with Geico and their constant price increases. Called and received a much lower price, and the staff were very friendly. I would highly recommend them.
Update as of 1/2026
Still the BEST place to get insurance from. Great price, EXCELLENT customer service. We have been apart of the Mrs.Hands business for two years."
We responded:
"Latasha, we're happy we were able to save you money on your Auto and Renter's insurance and look forward to serving you as a client!"
Profile photo of Serge Mufengi

Serge Mufengi

January 26, 2026

5  out of  5
rating by Serge Mufengi
"I’ve been with State Farm for years and I m satisfied with the quality of the service
Thank you"
We responded:
"Thank you so much for your kind words and for being a valued member of our State Farm family since 2019! We truly appreciate your trust and it’s our privilege to support you and your family's needs every step of the way. Please don’t hesitate to reach out if there’s ever anything we can do to assist you further. Thanks again for supporting our small business!"
Profile photo of Queenie Brown

Queenie Brown

January 14, 2026

5  out of  5
rating by Queenie Brown
"I love this place they always work diligently to find the best coverage as well as rate to meet your insurance needs. They are personable, professional with a willingness to assist attitude .
Neighbor friendly my kind of people."
We responded:
"Aw thanks for entrusting us to protect your autos and personal belongings! We don't mind looking for savings and working within your budget. It's always a pleasure talking with you and your daughter! "
Profile photo of kendra jones

kendra jones

December 30, 2025

5  out of  5
rating by kendra jones
"Katelyn Hand is incredibly professional and kind. She manages my auto and rental insurance and always explains any changes or updates in a clear, easy-to-understand way. Her customer service is outstanding, and the ability to text her when I need assistance is both convenient and innovative. Thank you, Katelyn!"
We responded:
"Aw, thanks Kendra, it's one of our goals to make insurance simple, so glad we were able to do that for you! Thanks again for the review and we're here if anything comes up."
Profile photo of Harrison Klingman

Harrison Klingman

December 3, 2025

5  out of  5
rating by Harrison Klingman
"Helpful, kind, knowledgable folks; wouldn't pick any other agents"
We responded:
"Thanks for trusting us with your Auto and Renters insurance and best of luck this semester at college! We’re here if anything comes up. "
Profile photo of Dawn Campbell

Dawn Campbell

November 26, 2025

5  out of  5
rating by Dawn Campbell
"Awesome assistance"
We responded:
"We're glad we were able to assist! Let us know if you need anything else and thanks for being a loyal client; we appreciate you!"
Profile photo of Karen Marvin

Karen Marvin

November 14, 2025

5  out of  5
rating by Karen Marvin
"I was so mixed up about my insurance and she got me straightened out and with the agent I needed. Was very nice and professional."
We responded:
"We're so happy we could help you update your Homeowner's policy. We appreciate your business and are always hear if you need anything!"
Profile photo of Fernando Ovalles

Fernando Ovalles

November 7, 2025

5  out of  5
rating by Fernando Ovalles
"Katelyn and Kailey from State Farm are always friendly, helpful and dedicated to resolve any concern I may have regarding my policies. It is a pleasure to do business with you guys!!!"
We responded:
"Thanks for the kind words, Fernando! We're happy to help with your personal and business needs and appreciate your trust in us. Wishing you both the best in the new business venture and can't wait to see it take off!"
Profile photo of Ella Roberts

Ella Roberts

November 2, 2025

5  out of  5
rating by Ella Roberts
"Very helpful! I got into a fender bender and Katelyn answered all my questions in a timely manner."
We responded:
"Hi Ella! I know car accidents are scary and overwhelming; thanks for your transparency, feedback, and trust! I'm glad we could assist and that everyone is safe. We're here if you need anything else!"
Profile photo of Eric Bimpong

Eric Bimpong

October 27, 2025

5  out of  5
rating by Eric Bimpong
"I received the best answer for my question today"
We responded:
"Hey Eric, thanks for being a loyal client and trusting us with your Renter's policy. Glad we could answer your question quickly! We're always just a phone, text, or email away :)"
Profile photo of Steve Nguyen

Steve Nguyen

September 26, 2025

5  out of  5
rating by Steve Nguyen
"Great agent, very attentive and helpful."
We responded:
"Thanks Steve! We're glad we could help move your policies to NC and that you're settling in nicely. We're here if you need anything else!"
Profile photo of Andrea E

Andrea E

September 12, 2025

5  out of  5
rating by Andrea E
"Great experience every time. Katelyn is friendly, helpful, and responds quickly via email."
We responded:
"Thank you for your kind words, Andrea, and entrusting us with your home and auto insurance! We appreciate you and hope to see pictures of your future garden :)"
Profile photo of Gontolaos Laos

Gontolaos Laos

September 11, 2025

5  out of  5
rating by Gontolaos Laos
"Good customer service"
We responded:
"We're happy we could help! We are always here if you need anything else!"
Profile photo of Mary Gaskins

Mary Gaskins

September 3, 2025

5  out of  5
rating by Mary Gaskins
"Always very helpful in any situation. Responds quickly"
We responded:
"Hey Mary, thank you for the review and being a loyal client! We're happy to help any time :)"
Profile photo of Jacqueline Green

Jacqueline Green

August 4, 2025

5  out of  5
rating by Jacqueline Green
"Katelyn responded to my request for information very quickly! She answered all of my questions and addressed any concerns I had regarding moving from out of state. I am very happy to be working with her!"
We responded:
"Hi Jacqueline! Thank you so much for the 5-star review! We're thrilled to hear that our team here at Katelyn Hand State Farm was able to assist you quickly and thoroughly during your move. Transferring from out of state can be stressful, and we’re so glad that we helped make the process smooth and easy for you. We’re excited to have you with us and look forward to continuing to support you with your auto insurance needs!"
Profile photo of Mike Ellis

Mike Ellis

July 14, 2025

5  out of  5
rating by Mike Ellis
"Katelyn was great very helpful and very quick would recommend her to anybody that's looking for insurance"
We responded:
"Thanks so much for the 5 stars, Mike! We’re grateful for your trust and glad you had a great experience with us. We’re always here if you need anything!"
Profile photo of Ishoma Aline

Ishoma Aline

July 4, 2025

5  out of  5
rating by Ishoma Aline
"Insurance house Low price"
We responded:
"Thanks for the review, Ishoma! Glad we were able to save you money on your home insurance. "