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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dawn Campbell

November 26, 2025

5  out of  5
rating by Dawn Campbell
"Awesome assistance"
We responded:
"We're glad we were able to assist! Let us know if you need anything else and thanks for being a loyal client; we appreciate you!"
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Karen Marvin

November 14, 2025

5  out of  5
rating by Karen Marvin
"I was so mixed up about my insurance and she got me straightened out and with the agent I needed. Was very nice and professional."
We responded:
"We're so happy we could help you update your Homeowner's policy. We appreciate your business and are always hear if you need anything!"
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Fernando Ovalles

November 7, 2025

5  out of  5
rating by Fernando Ovalles
"Katelyn and Kailey from State Farm are always friendly, helpful and dedicated to resolve any concern I may have regarding my policies. It is a pleasure to do business with you guys!!!"
We responded:
"Thanks for the kind words, Fernando! We're happy to help with your personal and business needs and appreciate your trust in us. Wishing you both the best in the new business venture and can't wait to see it take off!"
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Ella Roberts

November 2, 2025

5  out of  5
rating by Ella Roberts
"Very helpful! I got into a fender bender and Katelyn answered all my questions in a timely manner."
We responded:
"Hi Ella! I know car accidents are scary and overwhelming; thanks for your transparency, feedback, and trust! I'm glad we could assist and that everyone is safe. We're here if you need anything else!"
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Eric Bimpong

October 27, 2025

5  out of  5
rating by Eric Bimpong
"I received the best answer for my question today"
We responded:
"Hey Eric, thanks for being a loyal client and trusting us with your Renter's policy. Glad we could answer your question quickly! We're always just a phone, text, or email away :)"
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Steve Nguyen

September 26, 2025

5  out of  5
rating by Steve Nguyen
"Great agent, very attentive and helpful."
We responded:
"Thanks Steve! We're glad we could help move your policies to NC and that you're settling in nicely. We're here if you need anything else!"
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Andrea E

September 12, 2025

5  out of  5
rating by Andrea E
"Great experience every time. Katelyn is friendly, helpful, and responds quickly via email."
We responded:
"Thank you for your kind words, Andrea, and entrusting us with your home and auto insurance! We appreciate you and hope to see pictures of your future garden :)"
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Gontolaos Laos

September 11, 2025

5  out of  5
rating by Gontolaos Laos
"Good customer service"
We responded:
"We're happy we could help! We are always here if you need anything else!"
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Mary Gaskins

September 3, 2025

5  out of  5
rating by Mary Gaskins
"Always very helpful in any situation. Responds quickly"
We responded:
"Hey Mary, thank you for the review and being a loyal client! We're happy to help any time :)"
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Jacqueline Green

August 4, 2025

5  out of  5
rating by Jacqueline Green
"Katelyn responded to my request for information very quickly! She answered all of my questions and addressed any concerns I had regarding moving from out of state. I am very happy to be working with her!"
We responded:
"Hi Jacqueline! Thank you so much for the 5-star review! We're thrilled to hear that our team here at Katelyn Hand State Farm was able to assist you quickly and thoroughly during your move. Transferring from out of state can be stressful, and we’re so glad that we helped make the process smooth and easy for you. We’re excited to have you with us and look forward to continuing to support you with your auto insurance needs!"
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Mike Ellis

July 14, 2025

5  out of  5
rating by Mike Ellis
"Katelyn was great very helpful and very quick would recommend her to anybody that's looking for insurance"
We responded:
"Thanks so much for the 5 stars, Mike! We’re grateful for your trust and glad you had a great experience with us. We’re always here if you need anything!"
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Ishoma Aline

July 4, 2025

5  out of  5
rating by Ishoma Aline
"Insurance house Low price"
We responded:
"Thanks for the review, Ishoma! Glad we were able to save you money on your home insurance. "
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Margaret Wheeler

June 27, 2025

5  out of  5
rating by Margaret Wheeler
"Great experience with Statefarm, friendly and all questions answered completely , calls returned promptly. Thanks State Farm"
We responded:
"We've thoroughly enjoyed having you guys as clients and appreciate your support and feedback. We're always here!"
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Amy Zhang

June 10, 2025

5  out of  5
rating by Amy Zhang
"Excellent service!"
We responded:
"Thanks Amy! I'm so glad we could help get your Condo protected. We look forward to serving you!"
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William Fullerton

May 23, 2025

5  out of  5
rating by William Fullerton
"Great customer service! Kailey was able to gather all my information and get a Renter’s Insurance policy issued on short notice so that I could move into my new apartment."
We responded:
"We're so glad Kailey could get you the Renter's documents needed to move-in fast and get coverage on your personal belongings. Congrats again on the move and new job! We're here if you need anything!"
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Jason Reffitt

April 18, 2025

5  out of  5
rating by Jason Reffitt
"Kailey is the best! Thank you so much for all of your help!"
We responded:
"Thank you so much for the awesome review, Jason! We’re so glad to hear that Kailey was able to help and provide you with a great insurance experience. We truly appreciate your kind words and look forward to assisting you again in the future!"
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enne em

April 16, 2025

5  out of  5
rating by enne em
"Kailey was helpful and understanding! Great service!"
We responded:
"Thank you for the feedback and congrats again on your recent college graduation! Kailey was thrilled to help get your Auto, Renter's, and Rent protection policy in place for you. We are committed to helping you throughout your insurance journey as your needs evolve post graduation!"
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Davina

April 2, 2025

5  out of  5
rating by Davina
"Awesome customer service. Called for a quote and was just blown away by the professionalism that was shown. Katelyn took her time to help guide me without the call feeling high pressured. I truly felt like I was a valued customer. I am so glad I gave her office a call and switched over to State Farm."
We responded:
"Thank you so much, Davina! We truly appreciate your kind words and are thrilled to hear that Katelyn provided such a positive insurance experience for you. Our goal is always to offer professional, pressure-free guidance and make every customer feel valued. Welcome to the State Farm family—we’re so glad to have you! If you ever need anything, don’t hesitate to reach out."
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Froggy 1

March 25, 2025

5  out of  5
rating by Froggy 1
"Kailey is extremely helpful 10/10 highly recommend !"
We responded:
"Customer service is important to us; glad Kailey was able to help get your coverage swapped on your new car. Enjoy the new car and let us know if you need anything else!"
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Lorie Ward

March 3, 2025

5  out of  5
rating by Lorie Ward
"Awesome customer service by Katelyn Hood! She handled business for me and followed up promptly!"
We responded:
"Thanks Lorie, I'm happy we could help you with the document you needed. We're always here if you need anything!"
Profile photo of Elaine Rodas-Dubon

Elaine Rodas-Dubon

January 24, 2025

5  out of  5
rating by Elaine Rodas-Dubon
"Professional, courteous, kind, and caring staff! I recommend this agency to all!"
We responded:
"Thank you so much for your thoughtful review, Elaine! We're delighted to hear that you found our State Farm team professional, courteous, kind, and caring. Your recommendation means the world to us! If you ever need assistance or have questions, we're just a call away."
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Calvin Bakhtiyarov

November 5, 2024

5  out of  5
rating by Calvin Bakhtiyarov
"Highly recommend this office specifically!!!! They will make sure you get what you need with no hassle and do everything they can. Kaylee (I hope I spelt that right) was amazing and answered all my questions including shopping prices without being a problem. Worth a call and they are beating everyone as far as prices go"
We responded:
"Thank you, Calvin, for the fantastic recommendation! Kailey was happy to talk with you, compare coverage and pricing, and answer your questions. Thanks for entrusting us to insure your cars! We're here if you need anything :)"
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Jenna Ierley

October 4, 2024

5  out of  5
rating by Jenna Ierley
"Katelyn was super friendly and helpful! Got me a better deal then what I was paying before so you have a very happy customer over here☺️🙌🏻"
We responded:
"Hey Jenna, thanks for the review! We were happy we could help transfer your auto insurance from TX to NC and save you money in the process. Let us know if you need anything as you get settled in the Carolinas!"
Profile photo of Maiya Wright-Scott

Maiya Wright-Scott

September 20, 2024

5  out of  5
rating by Maiya Wright-Scott
"Katelyn is professional, hands on, proactive, respectful, helpful, and knowledgeable about what she does. She went above and beyond to share additional knowledge about a benefit that my current life insurance policy doesn't provide for people that are self employed. I highly recommend anyone work with Katelyn! She will make sure all basis of needs are covered and then some."
We responded:
"Thanks Maiya! I'm so happy I could help you with your business insurance needs. I'm always here if you need anything else!"
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Martha d

August 29, 2024

5  out of  5
rating by Martha d
"Being on your own can be kind of scary when not knowing the process of how things work however they definitely made it easy for me and walked me through everything. Kailey goes above and beyond making sure you are well taken care of. I appreciate their patience with me."
We responded:
"We totally get insurance can be overwhelming and aim to make the process as simple and transparent as possible. So glad you had that experience with Kailey. Don't hesitate to reach out if you have any questions or need anything else!"